KittyAngel Terms & Conditions-Migatobonito

KittyAngel Terms & Conditions

Before guests can stay at the resort, in terms of our licence we must ask all owners to sign our terms and conditions. These can be emailed to you on confirmation of your booking.

Contract

The following terms and conditions are designed to protect the health and well-being of our feline guests as well as the rights of ourselves and human customers.

This contract forms the basis upon which cats are accepted for boarding and form an agreement between KittyAngel@Migatobonito and the cats owner covering the period of boarding and these must be accepted in order for our insurance to apply. By confirming your booking by paying the deposit you are agreeing to our terms and conditions.

We must receive the deposit within 48 hours for the booking to be confirmed.

Opening Hours

As we live in a residential area, visits are by appointment only including check in and collections. Please park on the driveway if possible. Our internal gates will be closed, please use the intercom at the front door.

Our preference is not to have check-in and departure after 6pm as evening meals and bedtime activities start. In exceptional circumstances by prior arrangement a supplement of £10 is charged for out of hours. (Per visit not per cat) It can be very unsettling for the cats to have their routine disturbed at night, however our aim is to provide a tailored service for each family and I appreciate that flights may be at different times.

OPEN

Monday -Friday 1030-1200 1700-1830

Saturday 1030-1230

Sunday and Bank Holidays closed.

Viewings

We want you to be absolutely sure that Migatobonito is the perfect choice for your cats and are pleased to offer viewings at the discretion of the kittyAngel and are by appointment only. Pets must stay at home on this visit.

Tariff

All our resorts can accommodate two cats and we have three family resorts with interconnecting rooms, which can accommodate 4 cats from the same family.

Our prices include:-

All-inclusive standard menu

Twice daily maid service

Daily refresh and coat groom

En-suite toilet (Biodegradable wood litter)

Interactive toys

Cat nip toys to take home

Tigga Towers cat Climbing tree

Visual stimulation with mood lighting and nightly disco.

A quadruple glazed balcony overlooks Cluckingham Palace for daily entertainment of our birds.

Purr-Toe Rico is one of the most sunniest resorts overlooking the bird feed sanctuary to stimulate kitties during their stay. Truly luxurious daybed and access to i-pad interactive games and extensive play therapy and Reiki massage. Daily spa and full body groom for both short and long haired guests, daily access to the mini bar and A la Cat menu with room service and food served on china dishes. Includes bubble water features and flameless candles at night.

See TARIFF page for updated prices

Units

£ GB

One guest

1 resort

15

One guest

2 resorts

25

Two guests

1 resorts

28


  Two guests
 2  resorts40

Three guests

2 resorts

45

4 guests

2 resorts

50

4+ guests

On application

Daily Mini Bar

Per day per resort

2

A La Cat menu

Per day per resort

4

A La Cat menu & access to the Mini Bar

7 day duration

25

SPA - Full body Groom

per cat

30

Cat Reiki Session

15 mins

30 mins

TBC

Purr-Toe Rico Resort

1 resort.

£5 per day upgrade per resort 

Administration of Medicines

NA

No Charge

All daycare places are subject to availability. Full payment is required to secure a day boarding resort.

Double rates are charged over Easter (Good Friday – Easter Monday) and the Xmas period 24 December to 01 January.

Bookings over 28 days a discretionary  discount is applied.

Booking of more than 4 cats a discount is applied.

I offer a loyalty scheme for each stay of 5 days or more. Please ask for a loyalty card on your first visit to choose a voucher. Loyalty cards are issued per cat and not transferable to another cat. I reserve the right to amend terms see website for more details.

I accept cash or bank transfer. I do not have credit facilities or a card machine. You will be issued with a receipt on check in when full payment is due.

Booking

Bookings are charged on a daily rate basis which includes the day of arrival and day of departure. This applies even if you cut your stay short.

For very short stays we have a minimum charge per booking (3 days) as this covers deep cleaning sanitizing of our resorts between guests.

During August and Xmas this is extended to a minimum charge of 5 days per booking.

A non refundable deposit of 30% of your total bill is required within 48 hours in order to secure your resort. By paying the deposit you are agreeing to the terms and conditions outlined.

If the deposit has not been paid after 3 days of the booking confirmation email, your request will be cancelled and the dates made available.

Full payment is due on checking in at the resort.

Cancellations

Cancellations up to 14 days before your stay will occur full payment of your fees.

Cancellations prior to 14 days, you are not required to pay however the deposit of 30% is non refundable.

No future bookings will be taken until cancellation fees are paid in full.

Vaccinations and Health

Our guest’s health is paramount. All cats must have a current and valid vaccination certificate for cat flu and enteritis. Certificates are requested on arrival and copies are taken to comply with our license requirement. We are unable to accept cats without current up to date vaccines. If you are unsure if the vaccine is valid send the kitty angel a copy or discuss this with your vet in advance of the holiday and ensure any boosters are given at least 14 days before checking in. If a booster is due during your stay it is advisable to have this early before arrival.

We also require confirmation that all guests have received flea and worming treatment in the last 4 weeks prior to checking in and the name of the preparation used. Supermarket brands are ineffective so please consult your vet for a resistant treatment.

If internal or external parasites are found on or in a guest, by signing this document you agree that your cat can be treated in line with vet guidance and you will be liable for the costs related to this treatment. This will need to be reimbursed to kittyangel@migatobonito on checking out from the resort.

Please do not bring an acutely sick cat to the resort as this puts all other cats at risk and is also not in the best interests of your cat. If you are in any doubt about the health of your cat please consult your own vet BEFORE arriving at the resort. If your cat appears unwell during the stay, veterinary advice will  be sought and your cat will need to be placed in isolation at the vet practice. The owner agrees to this course of action when signing this agreement and will be liable for the related costs.

Under no circumstances can a cat with any form of active contagious disease be boarded. If you cat is an outdoor cat we advise that FELV vaccines are given to your cat and a annually test for FELV/ FIV. Whilst these diseases are spread by direct contact, it is advisable to know the status of your cats health.

I reserve the right to refuse entry to any cat showing signs of illness on arrival pending advice from a vet.

If your cat becomes unwell during their stay I will first try to contact you or your emergency nominated contact person . Our vet is on call and your cat may need to be taken into isolation which located at my vets practice. KittyAngel@migatobonito is not liable for any costs associated with the vet care of your cat and all fees are payable on departure.

An emergency contact number MUST be provided.

Whilst every care is taken to ensure all cats boarding are healthy on arrival, I do not accept any responsibility for any virus contracted in the cattery or on the premises or during travelling.

Male cats over 6 months of age which have not been neutered will not be accepted for boarding.

Any cat taken ill during their stay will be treated by my vet (Tyldesley Vet Centre) unless your nominated vet is closer. Except for accidents, you will be liable for the costs of the vet treatment on departure.

Medication

We are happy to administer medication for our guests, please let us know of any special needs at the time of booking. Unlike many other boarding facilities this is included  and there is no extra charge. We do reserve the right to take your cat to our vet if it becomes aggressive or unable to have the medication administered and any fees will be payable on collection.

Any medication is given with the owners consent and at the owners own risk and can only be administered via instructions of your vet. I will follow instructions provided to me but cannot be held responsible for complications that arise as a result.

Diet

An all inclusive menu of Royal Canin Sensible kibble is provided and a range of wet food as close to the food you use at home. If your cat would like to upgrade to something special they may request the A La cat menu please advise on booking.

If your cat has a prescription diet this must be brought with you to last the duration of your stay.

The A La Cat menu is subject to change.

Water is filtered and provided during the stay.

Food is served in the comfort and privacy of your own resort twice daily unless requested.

There is an option to upgrade to A La Cat menu and daily access to the mini bar see website for full details.

KittyAngel provides the dishes and bowls for all guests.

Purr-Toe Rico resort is an upgrade (see website) and china plates will be provided. Inc afterpurrnoon tea.

Grooming

Here at Migatobonito the KittyAngel does love to groom your cats as this is a great bonding time. A light grooming is free of charge however for hygienic reasons we ask that you bring your own brush from home. There is an option to upgrade to a full spa see website for further details.

Insurance

All reasonable care is taken when you leave your cat with me. I do have public liability insurance for peace of mind of my clients and insurance to cover vet costs that are a result of an accident occurring whilst in my care. No pre-existing illnesses can be covered and I would advise that you purchase your own pet insurance.

The owner understands that all cats are only accepted at the owner’s risk and upon acceptance of the terms herein.

Transportation

Cats must be transported in the car and arrive at the resort in a suitably secure cat carrier. You may leave your carrier in your room throughout your stay however we cannot take responsibility for any loss or damage during this time. You agree by signing these terms that in the event of an emergency that your cat may be transported in the licensee car to the vets or to a safe place.

Collars

For safety reasons please remove all cat collars during the stay.

Family rooms

If you have more than one cat in a resort, you agree it is acceptable for your cats to share.  I reserve the right to separate them if any signs of aggression are seen.  You will be responsible for the extra cost on check out if this occurs.

On arrival

All cats will be examined visually on arrival and are accepted into our care on the assumption that they are in good health and any existing health problems have been communicated. Microchip numbers will be recorded on arrival. If your cat does not have a microchip you can request this be done during the cats stay. (Charge payable on arrival.)

Changes to your return date.

I carefully schedule my time to serve the kitties in my care and yourselves as clients, therefore I am not able to refund if you make last minute changes to the length of your stay or early return.

In the event your are delayed beyond your control, you must inform the kitty angel immediately and I will use my best endeavors to make alternative arrangements for the continued cover.

Failure to collect

In the unusual event your cat is not collected within 14 days of the agreed departure date with no contact from the owner or a representative, the cat will be classed as abandoned and a decision to rehome the guest will be made at our discretion.

Personal Items

You are more than welcome to bring your own blanket, bedding or even a jumper from home to provide a familiar smell. Carriers and transportation boxes can be left in the luggage store if collapsible or in the cats resort. However we cannot take responsibility for any loss or damage during this time. If bedding is soiled and time permits I will wash your bedding; due to time constraints this may not always be possible and therefore I will bag this ready for your collection.

Photographs

Photographs will be taken of your cat(s) during their stay and used to send you updates. They may also be used for advertising, social media or the website. Please advise if you are not in agreement to this.

Updates

Please do inform us of any changes to your contact numbers and your pets needs and emergency contact numbers prior to your stay. In turn once in our care we are happy to update you on your cat via a Whats App or Facebook Messenger. Please discuss this when you check in your kitty.

Aggressive Animals

Cats that are frightened can be aggressive, however if you know that your cat is aggressive and will pose a risk to those caring for him/her; it may be better to arrange for care in your own home.

Should you bring a cat and he/she should bite a person attending, you accept responsibility for all costs but not limited to medical care. We do use pet remedy/ Feliway to help cats who feel nervous on their first visit and you can help by bringing items from home such as a blanket or basket.

Vet Treatment - Unforeseen Circumstances

By signing you agree that in cases of illness, accident or parasite infestation I will consult my duty vet at Tyldesley Vet Centre unless your vet is deemed less travel time. You agree that the vet may administer any treatment deemed necessary or as prescribed. Migatobonito cannot be held liable for any costs associated with the veterinary care of your cat and all fees are payable on departure.

Data Protection & Privacy    

All of your personal information will be kept confidential and not passed to any other agents which I use.
In line with the GDPR I store your information as per my privacy policy and license and can only share this with your consent unless required by law.

Please ask to see the Privacy policy for further information.

I ……………………….. have read, understoodand agree with with the terms and conditions of stay at the kittyangel@migatobonito.

I am aware that a copy of this form is required to be kept on file for license purposes.

Policies may be subject to change at the discretion of the licensee.

Signed: ………………..

Print Name

Date: